Privacy Policy

Information processed automatically

When your browser loads a page, the website's server and its hosting provider may process standard technical request information. This can include your IP address, the requested URL, the date and time of the request, and your browser or device type (user agent).

Your IP address may be processed temporarily to limit the number of requests from a single visitor and to protect the website from misuse. This information may also appear in ordinary hosting and server logs.

Information you submit through the review form

The website includes a public review form. When you submit a review, it collects the display name you enter, your review text, and your star rating.

Submitted reviews are stored so that they can be shown on the website, and your display name and review text may be published where other visitors can see them. The form does not ask for an email address, and reviews are not verified by email. Because a review becomes publicly visible, avoid including information you do not want to share openly.

Language preference cookie

The website uses a functional cookie called NEXT_LOCALE to remember whether you chose to view the site in English or Arabic, so your language choice is kept as you move between pages. This cookie exists only for that purpose; it is not used for advertising or tracking, and it does not identify you.

Analytics

The current public website does not use analytics or tracking tools. It does not use Google Analytics, Google Tag Manager, Meta Pixel, advertising pixels, Hotjar, Microsoft Clarity, or similar analytics and session-recording services.

WhatsApp links

The website provides outbound links to WhatsApp. The website itself does not access, read, or store your WhatsApp conversations. Once you open WhatsApp, your use of it is governed by the privacy policies of WhatsApp and Meta, which are outside this website's control.

Images served from a third-party network

Some images on this website are delivered from Unsplash's content delivery network. When your browser displays those images, it requests them directly from Unsplash's servers, which may process your IP address and standard request information under Unsplash's own policies.

Hosting and storage

The website is hosted on Vercel, which processes technical request information such as IP addresses as part of delivering the site and keeping server logs.

Information stored by the website, including submitted reviews, is kept in a Redis-compatible key-value store (Upstash Redis, provided through Vercel KV), and media uploaded through the site's administration area is stored in Vercel Blob. These services are used only to operate this website and store its data.

Medical and other sensitive information

The current public website does not provide any form for submitting medical records, diagnoses, prescriptions, test results, passport information, payment information, or similar sensitive material.

You may still choose to share information with Hikmah through channels you start yourself, such as WhatsApp, email, or a phone call. Information shared that way is used to respond to your enquiry and to coordinate the services you request.

How information is used

Information processed by this website is used only to display and review visitor testimonials; to respond to communications you voluntarily send to Hikmah through the available contact channels; to provide website functionality, including remembering your language preference; to protect the website through rate limiting and security measures; and to operate and maintain the website.

The website does not use your information for advertising, and personal information is not sold to third parties.

Data retention

Information may be retained for as long as necessary for the purposes described in this policy, subject to applicable legal requirements and operational needs. The website does not currently apply an automatic deletion schedule to stored records.

Your rights

Depending on applicable law, you may have rights regarding your personal information. You may contact Hikmah using the contact details provided on this website for privacy-related questions or requests.

Security

The website uses reasonable technical measures to protect information, including access controls on its administrative areas and rate limiting on its public forms. No method of transmitting or storing information over the Internet is completely secure, and absolute security cannot be guaranteed.

Changes to this policy

This Privacy Policy may be updated from time to time. The latest version will be published on this page.